About

FAQ

• Where is the store based?

  Los Angeles, CA

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  We need 3 working days to process the order information, 7 to 20 working days to make the dress, and the standard shipping time is 7 to 15 working days. If you need expedited delivery, please contact us before placing an order. Thank you

• What's this store's cancellation policy

  Cancellation Policy:

  We-Unpaid order will not be processed. If you do not need it, please simply ignore it.
  -Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.
  -Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
  -Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
  -Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
  -Once your order has been shipped, it can no longer be cancelled.
  If you need to cancel your order, please email for help.

  If you want to change size or color after payment.

  Please contact us in 24 hours after payment. Please note color and size can not be changed once the process has begun. If you really want to change size or color, extra cost would be charged. Please contact us.

• Will the dress looks exactly as shown on the pictures?

  Please note that our clothes are all handmade, and it is impossible to be 100% identical with the items in the photos. As with hand painting, it is impossible to draw the same image twice exactly the same. Each list is designed to make your project about 90% like the project in the photos we provide. If you have any specific requirements, you must notify us prior to production to avoid any possible change costs. Please don't place the order if you mind

• Return Policy (Full policy, list of returnable and non-returnable items)

  All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!

  For custom, petite, plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
  For standard size dress in picture color only, we accept return. You need to pay the return shipping fee. Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size.

  For accessories, we do not accept return. Please note accessories are final sale.

  We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.

  Please carefully follow our guide:
  1. Contact us within 3 days after you receive the items.
  2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
  3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return.
  4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.